General terms and conditions of sale
Terms and Conditions
1. Agreement
By booking a tour with ROVERS, you agree to be bound by the following terms and conditions. Please read them carefully before booking your tour.
2. Booking and Payment
A booking is confirmed when we receive full payment. You will receive a confirmation email. We accept credit/debit cards. All prices are per person unless otherwise stated and include activity tickets listed in the tour description unless explicitly stated otherwise. We may correct advertised price errors or make minor itinerary adjustments.
3. Cancellation and Refund Policy
- 7 days before the tour: full refund.
- 6 to 3 days before the tour: 50% refund.
- Within 3 days of the tour date: no refund.
- No-shows: no refund.
Refunds do not apply to tickets purchased in advance. The same conditions apply to cancellations caused by strikes or social movements at those venues. If ROVERS cancels due to unforeseen circumstances, you will receive a full refund or may reschedule. Refunds are processed within 14 business days to the original payment method, less a 4% booking fee.
4. Changes to the Tour
- 7 days or more: rescheduling without charge.
- 6 to 3 days: €100 per tour.
- 3 to 1 day: €200 per tour.
- On the day: full tour cost charged as the new fee.
No refund is provided if a client interrupts the tour. Significant changes by ROVERS will be communicated as soon as possible.
5. Health and Fitness
You must inform us of medical conditions, disabilities or specific needs when booking. We will try to accommodate them but cannot guarantee every facility or service.
6. Liability
ROVERS provides the services described but is not liable for third-party services, or injuries, damages or losses caused by negligence or factors beyond our control. You agree to indemnify ROVERS except in cases of gross negligence or wilful misconduct.
7. Photography and Media
Photographs or videos may be taken for promotional purposes. Personal photography is welcome where permitted, respecting privacy and venue restrictions.
8. Privacy
Personal information is used for booking purposes and shared only where required by law.
9. Force Majeure
ROVERS is not liable for delays or failure caused by events beyond reasonable control, including war, natural disasters, pandemics or strikes.
10. Governing Law
These terms are governed by French law and disputes are subject to the exclusive jurisdiction of the courts in France.
11. Amendments
ROVERS may amend these conditions. Changes apply to bookings made after they are communicated.